Velin Terms of Service

Last updated: 8 August 2026

Welcome to Velin Online (Pty) Ltd. By accessing or using our website and purchasing products from us, you agree to the terms below.

1. General

Velin Online (Pty) Ltd operates this online store and sells products to customers in South Africa.

We reserve the right to update these Terms of Service from time to time. The latest version will be published on our website.

2. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and prices are accurate.

However, product colours, packaging, specifications and appearance may occasionally differ slightly from images displayed on the website.

3. Prices

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

We reserve the right to correct pricing or product information errors. If an error affects an order that has already been placed, we will contact the customer before proceeding where appropriate.

4. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is only considered accepted once payment has been successfully received and the order has been confirmed by Velin.

We reserve the right to cancel an order where necessary, including where:

• A product is unavailable
• There is an obvious pricing or listing error
• Payment cannot be verified
• Fraudulent or suspicious activity is suspected

If we cancel an order after payment has been received, an applicable refund will be processed.

5. Payments

Customers must provide accurate payment and billing information when placing an order.

Orders will only be processed after payment has been successfully received.

6. Shipping

We deliver throughout South Africa, subject to courier availability.

Delivery times and shipping charges may vary depending on the delivery address, product and courier service.

Please see our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable South African consumer laws.

Nothing in these Terms is intended to remove or restrict any rights provided to consumers by applicable law.

8. Customer Information

Customers are responsible for providing accurate information, including their name, contact details and delivery address.

Velin is not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

9. Website Use

Customers may use our website only for lawful purposes.

You may not:

• Attempt to gain unauthorised access to our website or systems
• Interfere with the operation or security of the website
• Use the website for fraudulent purposes
• Copy or misuse our website content without permission

10. Intellectual Property

Unless otherwise stated, the content on the Velin website, including logos, text, graphics and other materials, belongs to Velin Online (Pty) Ltd or is used with permission.

You may not reproduce or distribute our content without prior permission.

11. Third-Party Services

Our store may use third-party services such as payment providers, courier companies and other service providers.

These services may have their own terms and conditions, and their services may be subject to circumstances outside our control.

12. Limitation of Liability

To the extent permitted by applicable law, Velin Online (Pty) Ltd will not be responsible for losses caused by circumstances beyond our reasonable control, including courier delays, service interruptions, technical problems or events outside our control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by South African law.

13. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African law.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Velin Online (Pty) Ltd
Email: velinoneofone@gmail.com