Privacy Policy

Last updated: 8 August 2026

Velin Online (Pty) Ltd ("Velin", "we", "us", or "our") operates this online store and website, including all related information, content, features, tools, products and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect and process personal information such as:

• Contact information: Your name, email address, telephone number, billing address and delivery address.

• Payment information: Payment details and transaction information required to process your order. Payment information may be processed by our payment service providers.

• Order information: Products purchased, returned, exchanged or cancelled, order history and related transaction details.

• Customer communications: Information you provide when contacting us about an order, product, return, refund or other enquiry.

• Account information: Information associated with your customer account, where applicable.

• Device and technical information: Information such as your IP address, browser type, device information, network information and other technical identifiers.

• Usage information: Information about how you interact with our website, including pages viewed, products viewed and other website activity.

We only collect and process personal information that is reasonably necessary for legitimate business purposes and in accordance with applicable law.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us or provide information to us.

• Automatically when you browse or use our website, including through cookies and similar technologies.

• From service providers that help us operate our website, process payments, deliver orders or provide other services.

• From other third parties where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

• Process and fulfil your orders.

• Process payments and refunds.

• Arrange delivery of your purchases.

• Communicate with you about your orders and enquiries.

• Provide customer support.

• Process returns and exchanges.

• Maintain and manage customer accounts.

• Improve our website, products and services.

• Personalise your shopping experience.

• Detect and prevent fraud, abuse and security threats.

• Comply with legal and regulatory obligations.

• Protect our rights, customers and business.

• Send marketing communications where permitted by applicable law and, where required, with your consent.

4. Marketing Communications

Where permitted by applicable law, we may send promotional communications about our products, offers or services.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us at velinoneofone@gmail.com.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, deliveries, returns, refunds, account matters or other non-promotional matters.

5. Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our Services.

These parties may include:

• Shopify and technology service providers.

• Payment processors and financial service providers.

• Courier, delivery and fulfilment providers.

• IT, hosting and cloud service providers.

• Customer support and communication providers.

• Analytics and website service providers.

• Marketing and advertising service providers, where applicable.

• Professional advisers or other service providers where necessary.

• Government authorities, regulators, courts or law-enforcement bodies where required or permitted by law.

We do not sell your personal information as a general business practice.

6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information relating to your use of our store in order to provide, maintain, secure and improve its services.

Information submitted through our store may be transmitted to or processed by Shopify and its service providers, including in countries outside South Africa.

For more information about Shopify's handling of personal information, please refer to Shopify's privacy policy.

7. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our Services and, where applicable, support advertising and marketing.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some features of the website.

8. International Transfers

Some of our service providers, including technology, payment, hosting, analytics or fulfilment providers, may process personal information outside South Africa.

Where personal information is transferred internationally, we will take steps required by applicable law to protect that information.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no electronic storage or transmission system can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our Services.

• Complete transactions.

• Maintain appropriate business and transaction records.

• Comply with legal and regulatory obligations.

• Resolve disputes.

• Prevent fraud and abuse.

• Enforce our agreements and policies.

When personal information is no longer reasonably required, it may be securely deleted, destroyed or anonymised, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Object to certain processing of your personal information.

• Withdraw consent where processing is based on consent.

• Opt out of direct marketing communications.

• Lodge a complaint regarding the processing of your personal information.

Requests may be made by contacting us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so that we can investigate and respond appropriately.

You may contact us at:

Email: velinoneofone@gmail.com

You may also have the right to lodge a complaint with the Information Regulator of South Africa where applicable.

13. Children's Information

Our Services are not directed at children, and we do not knowingly collect personal information from children where doing so is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can assess and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

16. Contact Information

Velin Online (Pty) Ltd
Company Registration Number: 2025/890621/07
Country: South Africa
Email: velinoneofone@gmail.com
Phone: +27 72 468 3340