Shipping policy
Velin Shipping Policy
Last updated: 8 August 2026
At Velin Online (Pty) Ltd, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders within South Africa.
1. Shipping Area
We currently deliver orders throughout South Africa, subject to the availability of delivery services at the customer's address.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will generally be processed on the next business day.
3. Delivery Times
Estimated delivery times will be provided during checkout and may vary depending on:
- Your delivery address
- Product availability
- The delivery service used
- Public holidays and weekends
- Circumstances outside our control
Delivery estimates are not guaranteed delivery dates.
4. Shipping Costs
Shipping charges, where applicable, will be displayed at checkout before payment is completed.
Shipping costs may vary depending on the delivery address, order size, weight and delivery service available.
5. Tracking
Where tracking is available, customers may receive tracking information once their order has been dispatched.
Customers should ensure that their contact and delivery information is accurate when placing an order.
6. Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact us at:
We will assist in determining the status of your shipment.
Once an order has been handed to the delivery service, delivery delays may occur due to circumstances outside Velin's control.
7. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where applicable.
8. Damaged Packages
If your package appears to be damaged when delivered, please take photographs of the package and product and contact us within 48 hours of delivery at:
9. Contact Us
For shipping questions or assistance with an order, please contact:
Velin Online (Pty) Ltd
Email: velinoneofone@gmail.com